01How does the 14-day free trial work?
Every paid plan starts with a 14-day trial if your organization has never had an active subscription. No credit card at signup — Stripe asks for one at checkout, and you can cancel before the trial ends without being charged.
02What do I save with annual billing?
20%. Billed annually you pay the equivalent of CA$15/mo for Starter (CA$180/year), CA$71/mo for Team (CA$852/year), and CA$159/mo for Business (CA$1,908/year). Flip the annual toggle on the billing page; Stripe handles proration automatically.
03What happens when I hit a plan limit?
At 80% of a limit you get a warning in the sidebar and an email to the owner. At 100% the action is blocked — new imports, invitations, or collections return an error until you upgrade or delete. Existing content always stays accessible.
04Can I downgrade or cancel anytime?
Yes. Downgrades take effect at the end of the current billing cycle, so you keep the higher plan until then. Cancelling drops your organization to Free — your assets stay where they are, you just can’t exceed Free limits anymore.
05Is DesignVault compliant with Loi 25 and GDPR?
DesignVault is built in Québec and designed for Loi 25 and GDPR from day one. We publish a DPA and a full subprocessor list, encrypt Figma tokens with AES-256-GCM, and isolate every organization’s data at the database level. Read the DPA and the subprocessor list.
06What does the AI creative assistant do — and is it on every plan?
Yes, it’s included on every plan, Free included. It auto-tags each import by style, mood, content, and palette, powers semantic search across your whole library, builds your brand profile, and flags near-duplicates and off-brand assets before they pile up. Every suggestion goes through human review — nothing changes in your library without your approval. Generative features — on-brand variations and text-to-image — are coming to the Business plan. Details on the AI search feature page.